Here is a professional Privacy Policy page tailored specifically for KhadBazar.pk, aligned with your platform structure (multi-seller marketplace, farmers/dealers/companies onboarding, CNIC/NTN collection, AI tools, mobile apps, and logistics integrations).

Privacy Policy – KhadBazar.pk

Effective Date: April 29, 2026

Welcome to KhadBazar.pk. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, mobile application, marketplace services, and related digital platforms.

By using KhadBazar, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide secure, efficient, and personalized services to farmers, dealers, companies, and marketplace sellers.

A. Personal Information

Depending on your account type, we may collect:

Farmers

  • Name
  • CNIC
  • Phone number
  • Address / Village
  • Land area (acres)
  • Crop information (optional)

Dealers

  • Name
  • Shop name
  • NTN
  • Phone number
  • Address

Companies

  • Company name
  • NTN
  • Contact person details
  • Registered address

Marketplace Sellers

  • Store profile details
  • Business documents
  • Bank details for payouts

B. Transaction Information

  • Orders placed
  • Payment details (processed via secure gateways)
  • Delivery addresses
  • Invoice records

C. Technical Information

  • Device type
  • IP address
  • Browser information
  • Location (for city-based pricing)
  • App usage analytics

D. AI & Smart Services Data

When using AI assistants (crop health check, recommendations, voice search), we may collect:

  • Queries entered
  • Crop symptoms uploaded
  • Voice input (converted securely to text)
  • Recommendation usage data

This helps improve service accuracy.

2. How We Use Your Information

We use your information to:

  • Process orders and deliveries
  • Generate invoices and payment confirmations
  • Verify customer and seller identities
  • Enable marketplace seller onboarding
  • Provide crop guidance and AI recommendations
  • Offer financing and installment services (if applied)
  • Improve platform performance
  • Send order updates via SMS/email
  • Prevent fraud and misuse
  • Comply with legal obligations

3. Marketplace Seller Information Sharing

As a multi-seller platform:

  • Your delivery details may be shared with the seller fulfilling your order
  • Sellers only receive information necessary to complete transactions
  • Sellers cannot access your payment credentials

4. Payment Information Security

KhadBazar does not store sensitive payment credentials such as:

  • Credit card numbers
  • Debit card PINs
  • Mobile wallet passwords

Payments are processed through secure third-party gateways such as:

  • Bank transfers
  • JazzCash
  • Debit/Credit card processors
  • Installment financing partners (e.g., BadmayPay)

5. Logistics & Driver Tracking Data

For delivery tracking services:

  • Your delivery location may be shared with assigned transporters
  • Driver tracking may use Google Maps integration
  • Tracking data is used only for shipment monitoring

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Remember user preferences
  • Enable multilingual support
  • Provide personalized product recommendations

You may disable cookies through your browser settings.

7. Communication & Notifications

We may send:

  • Order confirmations
  • Invoice links
  • Delivery updates
  • Support responses
  • Promotional offers (optional subscription)

Users can manage notification preferences from account settings.

8. Data Protection & Security

We implement strong safeguards including:

  • Encrypted authentication
  • Role-based admin access
  • 2FA protection for sensitive actions
  • Secure API integrations
  • Activity monitoring logs

Despite best efforts, no system guarantees 100% security over the internet.

9. Community Forum & User Content

If you participate in KhadBazar forums:

  • Posts become publicly visible
  • Spam and harmful links are automatically moderated
  • Users violating guidelines may be restricted

10. Third-Party Integrations

We may integrate services such as:

  • Payment gateways
  • SMS providers
  • Weather APIs
  • AI recommendation tools
  • Financing partners
  • Logistics tracking providers

These services operate under their own privacy policies.

11. Data Retention Policy

We retain user information only as long as necessary to:

  • Provide services
  • Maintain financial records
  • Resolve disputes
  • Comply with regulatory requirements

12. Your Rights

You may request to:

  • Access your personal data
  • Update incorrect information
  • Delete your account
  • Opt out of marketing communications

Requests can be submitted through the support section.

13. Children’s Privacy

KhadBazar services are intended for users involved in agriculture trade and business. We do not knowingly collect personal information from individuals under 18 years of age.

14. Policy Updates

KhadBazar may update this Privacy Policy periodically. Changes will be reflected on this page with the updated effective date.

15. Contact Us

For privacy-related questions or requests:

KhadBazar Support Team
Website: https://khadbazar.pk
Email: support@khadbazar.pk
Phone: 0305 6624146